Legal information, privacy and cookies

Website operator, seller, importer and distributor: HEMAK, s.r.o., Chmeľníky 38, 040 16 Košice, Slovakia. Company ID: 00695530; tax ID: 2020486853; VAT ID: SK2020486853. Registered with the Commercial Register of the Municipal Court Košice, section Sro, entry 130/V. Contact: hemak@hemak.sk, +421 914 221 820.

Version: 8 October 2026. These documents cover non-binding inquiries and individually agreed sales to businesses and consumers through firelo.eu.

1. Terms of sale and non-binding inquiries

Adding a product to the inquiry cart or sending a form creates no purchase contract or obligation to pay. An automatic acknowledgment only confirms receipt. You can change or cancel the inquiry before a contract is concluded.

We review the requested model, quantity, availability, application and delivery country and send an individual quotation. It identifies the goods and specifies the final price, shipping costs, payment terms, delivery date and validity of the offer. A contract is concluded when you accept that quotation within its stated validity, unless the quotation clearly specifies a further agreed step. A modified acceptance requires a new agreement. We provide confirmation and the agreed terms by email.

An indicated recommended manufacturer price is not the final quotation price. Before accepting, consumers receive the total price including VAT, delivery and mandatory charges. Business quotations clearly state whether VAT is included. Additional services require agreement; a replacement product will not be supplied without your agreement.

Select and install a fire protection device according to the exact model’s technical documentation and manufacturer instructions. Tell us the intended application, protected space and installation conditions. A general website description does not replace an engineering assessment. Applicable instructions and safety information are supplied with the product in an understandable language. These provisions do not exclude the seller’s statutory liability.

A consumer is an individual acting outside their business or profession. Consumer rights apply to consumer purchases; business purchases are governed by the agreement and applicable legislation and do not automatically carry a consumer cooling-off right. Manufacturer guarantees, if specifically provided, are additional to statutory rights. Slovak law applies, without depriving cross-border consumers of applicable mandatory protection in their country of habitual residence. Changes to these terms apply to future contracts, not retrospectively to accepted quotations.

2. Delivery and payment

No online payment is required when sending an inquiry. We agree the payment method, due date and any deposit in the quotation. Shipping arrangements and cost depend on country, quantity and the product’s transport requirements and are disclosed before the contract. The website does not promise universal free delivery, card payment or cash on delivery. For destinations outside the EU, relevant customs and import responsibilities are clarified before acceptance.

Delivery is normally within 14 days depending on the country. The quotation specifies the agreed date and whether the period starts from contract conclusion or the agreed deposit payment. A different date for an unavailable or special product must be agreed before acceptance. We inform you of a delay and propose a solution; we do not change the agreed date unilaterally.

Check the parcel and contents where possible and report damage to hemak@hemak.sk. Not obtaining a carrier damage report does not by itself remove consumer complaint rights. Where we arrange shipping, accidental loss or damage risk passes to the consumer on receipt, subject to statutory exceptions. Before returning a fire suppression device, follow the manufacturer and carrier’s safety requirements.

3. Complaints and defects

Notify us at hemak@hemak.sk or at the seller’s address above. Identify your purchase and product, describe the defect and when you discovered it, provide a contact and state the remedy you request. Photos can help but are not a condition for acceptance. A receipt may be replaced by another way to establish the purchase. Contact us about safe transport before sending a damaged technical device; this does not limit your right to notify a defect.

For new goods sold to consumers, the seller is responsible for defects present at delivery that become apparent within two years. Notify a defect within two months of discovering it and within the statutory liability period. You may request repair or replacement, subject to statutory impossibility and proportionality rules. The remedy is free, within a reasonable time and without significant inconvenience. Under statutory conditions, including failure or refusal to remedy, repeated or serious defects, you may seek a price reduction or withdrawal. A minor defect does not justify withdrawal; statutory burden-of-proof rules apply.

We provide written confirmation of the defect notification and the remedy period. That period must not exceed 30 days unless a longer period is justified by an objective reason beyond our control. We explain any refusal of liability in writing. Business claims are assessed under the contract and applicable law; notify them without undue delay. Do not use, modify or activate a suspect product for testing.

If dissatisfied, send a request for redress to hemak@hemak.sk. If rejected or unanswered within 30 days, a consumer may apply to an authorised alternative dispute resolution body, such as the Slovak Trade Inspection, Bajkalská 21/A, 827 99 Bratislava 27, ars@soi.sk. Court remedies remain available.

4. Consumer withdrawal from a distance sale

A consumer buying goods at a distance may withdraw without giving a reason within 14 days of receiving the goods, personally or through a nominated person other than the carrier. For one order delivered in separate parcels, the period starts with the last product; for goods delivered in parts, with the last part. You may withdraw before delivery. A business buyer does not automatically have this right. An inquiry can be cancelled before a contract without this procedure.

Send an unambiguous notice by email or post to the seller within the period. The form below is optional. Return or hand over the goods to HEMAK, s.r.o., Chmeľníky 38, 040 16 Košice within 14 days after withdrawal. You bear direct return costs unless we agreed to pay them or failed to inform you in advance. Costs or an estimate for goods not returnable by ordinary post are disclosed before the contract.

We refund payments, including our least expensive standard outward delivery option, within 14 days of receiving the notice. We may wait until the goods return or you show evidence of sending them, whichever is earlier. The original payment method is used unless you expressly agree another method without additional fees. Extra cost of a more expensive delivery option you chose is not refunded. You are only responsible for reduced value caused by handling beyond what is necessary to establish the goods’ nature, characteristics and functioning, subject to statutory exceptions. An intact original package is not a condition for withdrawal.

A statutory exception can apply to goods genuinely made to your specifications or personalised. Ordering a standard model is not by itself custom manufacture. Any applicable exception is identified before the contract and does not remove defect rights. Do not activate the device to test it; observe safe return transport instructions.

Withdrawal notice form

Recipient: HEMAK, s.r.o., Chmeľníky 38, 040 16 Košice, Slovakia; hemak@hemak.sk.
I wish to withdraw from the purchase of these goods: …
Contract / order reference: …
Contract date: …
Received on: …
Consumer name: …
Consumer address: …
Email for confirmation: …
Date: …
Signature (paper notice only): …

Keep evidence of sending the notice and returning the goods. Wider mandatory cross-border consumer rights remain unaffected.

5. Personal data protection / GDPR

The controller is HEMAK, s.r.o., identified above. Contact us at hemak@hemak.sk about personal data.

• Inquiries and quotations: name, email, phone, company, requested products and message content. Processing for your requested pre-contractual steps is based on Article 6(1)(b) GDPR. For a business contact person or general business communication, Article 6(1)(f) applies to our legitimate interest in responding.
• Orders, delivery, complaints and withdrawal: identification, contact, invoice and delivery details and relevant transaction correspondence, based on performance of contract and legal obligations under Article 6(1)(b) and (c).
• Accounting: invoice and accounting records required by law, Article 6(1)(c).
• Security: technical connection and access records, such as IP address, time and request, based on our legitimate interest in protecting the website and addressing abuse, Article 6(1)(f).
• Optional services: online identifiers, device and website interaction data for Google Analytics, advertising measurement by Google Ads and external Google Maps content, based on permission where required, Article 6(1)(a). Their controls are explained below.

We obtain information from you and through website use. Inquiry information is voluntary, but we need a contact to respond and necessary delivery information to perform a contract. Do not submit unnecessary sensitive data or information about others. Answering an ordinary inquiry does not require marketing consent.

Authorised staff and necessary service providers may receive data: hosting provider Websupport s.r.o. (company ID 36421928), email and IT service providers, accounting service providers, the carrier identified in the agreed quotation and public authorities where required. WordPress and WooCommerce are software used by the site; this alone does not mean all data is sent to their developers. Google Ireland Limited and relevant Google group entities receive data when the selected Google services are used. This can involve processing outside the EEA, including the USA, subject to applicable GDPR transfer safeguards. See Google’s privacy information. Details of relevant recipients and transfer safeguards are available from us on request.

Retention: unsuccessful inquiries are retained for at most 12 months from the last substantive communication. Ordinary security logs are retained for at most 90 days; records of a specific incident only for as long as its resolution or related claims require. Accounting documents are retained for 10 years following the relevant year. Contract and complaint records are retained through performance, applicable statutory obligations and limitation periods, and until final resolution of a dispute where necessary. Afterwards data is deleted or anonymised unless another lawful reason applies.

In the current Google Analytics property, event data retention is 2 months and user data retention is 14 months, with the user retention period reset by new activity. Most standard aggregate reports are not governed by this setting. Analytics cookies on this website are configured for 90 days. Cookie lifetime and server-side event retention are different periods.

Subject to GDPR conditions, you can request access, correction, erasure, restriction and portability and object to legitimate-interest processing based on your situation. You may object to direct marketing at any time and withdraw consent without affecting past lawful processing. Write to hemak@hemak.sk; we normally respond within one month and explain any lawful extension. Proportionate identity verification may be needed to protect your data. You may complain to the Slovak data protection authority or the relevant authority where you live. Decisions on your inquiry or contract are not made solely by automated processing with legal or similarly significant effects.

6. Cookies

Necessary cookies support the inquiry cart, language selection, login and website security. Cookiez by Elementor manages your cookie choices. Optional Google Analytics and Google Ads cookies follow the categories you permit. You may accept, reject or choose individual categories and change your choice using the small cookie icon. The choice is valid for 180 days. Google Consent Mode receives your privacy choices; limited technical signals may be processed without analytics or advertising cookies. Opening a Google map through an external link takes you to a Google service, where its own privacy information and cookie choices apply.

You can remove cookies or restrict them in your browser settings. Removing necessary cookies may reset your inquiry cart, language choice or login. Elementor may process technical consent records to document your choices under its privacy policy. Consent log retention follows the provider’s active service settings; it is separate from the 180-day browser preference. Withdrawing consent changes future optional use and does not automatically erase data already lawfully processed. For questions and data rights, contact hemak@hemak.sk. Further information: WooCommerce, WPML and Google.